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FAQ


Online Store Security

Is the online store secure?

Yes. We have included the industry standard Secure Sockets Layer (SSL) technology on the website for the safety of any private information you enter on the platform.

Will you share my email or phone number with others?

No. We are all about toys and games, very against sharing personal information. Read our Privacy Policy.

Registration

Is there a setup or annual fee?

No. There is no setup or annual fee for retail or wholesale buyers.

How do I set up an account?

Easy. If you are a retailer or wholesaler simply click on “Account” to set up your account.

Online Shopping

How do I shop?

Easy. Choose from any brand you like to browse on the online page or search the site to locate a particular item using a product code. The products are featured on pages within the online store.

To purchase an item click “Add to Cart”. To create a Wish List, click “Add to Wish List” and transfer items to your shopping cart when ready to order.

Placing an Order

How do I place an order?

Simple. To place an order simply click on “Checkout” when your shopping cart is filled and you will be guided through a safe, secure and easy checkout process.

Can I cancel my order?

Yes. You can cancel only before your order is processed and shipped. Read our Terms and Conditions.

Can I change my order?

No. The orders you submit through the online store cannot be changed.

Do you have a minimum order or minimum purchase amount?

No. We feel it is important to provide everyone the opportunity to purchase from us. Our products are sold in single units to individual buyers / retailers and in packs to wholesalers.

Shipping

Should I expect to pay any extra duty or tax on shipped purchase?

Yes. You may be charged a fee for any imported goods over a certain value. Please check with your local custom authorities on what you can expect to pay. We are not responsible for any duties.

Delivery

When will I receive my ordered items?

Note. Kindly note that due to ordering from overseas, our delivery times will be a bit longer, but it is worth the little extra wait to get your original item at a good price.

In addition, you will be able to track the shipment status of your order online with our delivery partner tracking number that will be included in the email sent to your registered email address.

Payment

What payment cards do you accept?

Note. We accept Nigeria payment cards from reputable banks. You must be 18 years old and above to order.

Toy Safety

Are your toys safe?

Yes. All our product manufacturers and suppliers adhere to international toy regulations concerning toy safety.

Special Offers

Do you run special offers in your website?

Yes. Special offers in our website are only available online while stock last.

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